Returns & Exchanges
At IZI, we want you to be completely satisfied with your new tech. If your device isn't the perfect fit, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online portal with your order number and email address to select the items you wish to return.
Prepare Your Device
Reset your electronics to factory settings and pack the item securely in its original packaging with all included accessories.
Print and Attach Label
Download your prepaid shipping label from the portal and affix it clearly to the outside of your return parcel.
Drop Off and Track
Hand over your package at any authorized courier location; once we receive and inspect the device, your refund will be processed within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing